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[align=left][color=black][font=宋体]在作为菜鸟新手的时候，我们有时候会分不清楚客户回复给我们的询盘是什么意思，苦于猜心，不知所措的状态下很容易错过良机。但其实这并不难。接下来我会集合收到的回复模板案例给大家做分析，为大家解开客户的猜心术。[/font][/color][/align][align=left][color=black]
[/color][/align][align=left][color=black][font=宋体]如何辨别客户的询盘回复是否有希望呢？目前让我们分类看看。[/font][/color][color=black]
[/color][/align][align=left][color=black]1 ,[/color][color=black][font=宋体]如果回复邮箱的不是决策者，一般会这么回复[/font][/color][color=black]
[/color][color=black][font=宋体] [/font][/color][color=black]Dear [/color][color=black][font=宋体]，[/font][/color][color=black]thank you I received you mail and I sent it to my b***s. Hedidn't tell me nothing just now.
[/color][color=black][font=宋体] [/font][/color][color=black]I will conctact you soon
[/color][color=black][font=宋体] [/font][/color][color=black]Best regards ****
2 ,[/color][color=black][font=宋体]而如果按照以下模板，这样的回复，以后可以多加跟进，发新产品消息，一些新的报价什么的！时间久了，应该会有收获的。[/font][/color][color=black]
[/color][color=black][font=宋体] [/font][/color][color=black]Hello ,
[/color][color=black][font=宋体] [/font][/color][color=black]I receive more than 10 offers every day and itwill take me some times to
[/color][color=black][font=宋体] [/font][/color][color=black]look into each and every offers. I will contactyou in the future if you are in our selection of companies.
[/color][color=black][font=宋体] [/font][/color][color=black]Many thanks for your co-operation.
[/color][color=black][font=宋体] [/font][/color][color=black]Yours faithfully,
[/color][color=black][font=宋体] [/font][/color][/align][align=left][color=black]3[/color][color=black][font=宋体]，还有客户收到跟进邮件的话，也许对我们现在产品不是怎么需要的，但会让问一些其他产品。或者相关详细咨询，比如：[/font][/color][color=black]
[/color][color=black][font=宋体] [/font][/color][color=black]Dear *****,
[/color][color=black][font=宋体] [/font][/color][color=black]please excuse the delay in my reply.
[/color][color=black][font=宋体] [/font][/color][color=black]I have been so busy searching through all themails,
[/color][color=black][font=宋体] [/font][/color][color=black]concerning the Bathroom project.
[/color][color=black][font=宋体] [/font][/color][color=black]May i ask you, where you purchase your Acrylicfor the
[/color][color=black][font=宋体] [/font][/color][color=black]bathtups ? We have a customer who is interestedin this subject.
[/color][color=black][font=宋体] [/font][/color][color=black]In the coming days, i will reply concerning somesamples.
[/color][color=black][font=宋体] [/font][/color][color=black]Best regards,
[/color][color=black][font=宋体] [/font][/color][color=black]****
[/color][color=black][font=宋体] [/font][/color][/align][align=left][color=black]4 ,[/color][color=black][font=宋体]当然还有想借机刺探“军情”的，比如：[/font][/color][color=black]
[/color][color=black][font=宋体] [/font][/color][color=black]Hello Dustin:
[/color][color=black][font=宋体] [/font][/color][color=black]Sorry for the late reply.
[/color][color=black][font=宋体] [/font][/color][color=black]I will get back with you later.
[/color][color=black][font=宋体] [/font][/color][color=black]I am very busy at the moment.
[/color][color=black][font=宋体] [/font][/color][color=black]If you have US customer as reference, that wouldhelp
[/color][color=black][font=宋体] [/font][/color][color=black]a lot.
[/color][color=black][font=宋体] [/font][/color][color=black]I am not here to steal information.
[/color][color=black][font=宋体] [/font][/color][color=black]We use reference in US to generate trust, justlike
[/color][color=black][font=宋体] [/font][/color][color=black]you have "connections" (friends) amongChinese.
[/color][color=black][font=宋体] [/font][/color][color=black]Thanks,
[/color][color=black][font=宋体] [/font][/color][color=black]***
5[/color][color=black][font=宋体]，还有有的客户可能在香港，或者大陆地方有自己代理，机构什么的，也来访问的，比如：[/font][/color][color=black]
[/color][color=black][font=宋体] [/font][/color][color=black]Dear Dustin:
[/color][color=black][font=宋体] [/font][/color][color=black]I wish to have complete information about two ofyour bathtubs models AS-9005 and AS-9004,
[/color][color=black][font=宋体] [/font][/color][color=black]specially I need plans with dimensions and crosssection, technical details like thickness
[/color][color=black][font=宋体] [/font][/color][color=black]of acrylic, if it has automatic waste pipe toopen and close plug, if it is possible to include massage jets and the pricing[/color][color=black][font=宋体]…[/font][/color][color=black].
[/color][color=black][font=宋体] [/font][/color][color=black]Now we have a person who lives in Hong Kongcalled William Chu at Flylight Industrial Limited
[/color][color=black][font=宋体] [/font][/color][color=black]who is appointed to help us and to work and talkwith you. His e-mail is********
[/color][color=black][font=宋体] [/font][/color][color=black]I told him about our business contact and Ithink he will visit soon.
[/color][color=black][font=宋体] [/font][/color][color=black]Best Regards[/color][color=black][font=宋体]、[/font][/color][color=black]******
[/color][color=black][font=宋体]关于询盘第一时间要回的，回得越早，客户看的时间越早，回你的可能性就越大。因为不仅一个人会回复他的询盘，他通常会看前面几封，后面的差不多的他就不看的了，回得越迟，想得到的回复希望也越渺茫了。[/font][/color][color=black]
[/color][color=black][font=宋体] [/font][/color][/align][align=left][color=black][font=宋体]关于跟踪这个也是非常重要的，对有意向的客户连续[/font][/color][color=black]keep[/color][color=black][font=宋体]着跟踪五次以上，回复就会有了。要有耐心也要有恒心。可能有客观原因存在没及时回复，可是客户是不听这些的[/font][/color][color=black].[/color][color=black][font=宋体]而且还有大把的人理他[/font][/color][color=black],[/color][color=black][font=宋体]中国商家那么多。[/font][/color][/align][align=left][color=black] [/color][/align][align=left][color=black][font=宋体]而在这里，先提供一个自己挺欣赏的软件，外贸[/font][/color][color=black]LoftHD,[/color][color=black][font=宋体]是个新产品，个人感觉还挺好，里面的采购商目录一应俱全，想了解的可以看看，[/font][/color] [color=black][font=宋体]最后，大家一定要多发开发信，多试试，才有机会收到询盘。[/font][/color][color=black]
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发表于 2016-3-28 16:54
